Privacy Policy

QueenV Real Estate Ltd (“QueenV Real Estate”, “we”, “us” or “our”), based in Molyko, Buea, South West Region, Cameroon, is committed to protecting your privacy. This policy explains how we handle personal information when you visit our website or engage our services. It is designed to comply with applicable Cameroonian law, including legislation on cybersecurity, electronic communications and the protection of personal data.

1. Information We Collect

We may collect the following information when you contact us, submit an enquiry, or use our website:

• Contact details — your name, phone number, WhatsApp number and email address.
• Enquiry details — the property, city or type of property you are interested in, and your budget or requirements.
• Technical data — IP address, browser type, device information and pages visited, collected through cookies and similar technologies.

2. How We Use Your Information

• To respond to your enquiries and arrange property viewings or consultations.
• To facilitate land and property transactions, including verification and transfer of ownership.
• To send you relevant listings, updates or offers where you have asked us to.
• To improve our website, services and customer experience.
• To comply with legal, regulatory and record-keeping obligations in Cameroon.

3. Legal Basis

We process your personal data on the basis of your consent, the performance of a contract or steps taken at your request prior to entering a contract, our legitimate business interests, and compliance with legal obligations under the laws of the Republic of Cameroon.

4. Sharing Your Information

We do not sell your personal data. We may share limited information with:

• Property owners, sellers or buyers, strictly to progress a transaction you have requested.
• Notaries, surveyors, land registry officials and legal advisers involved in a transaction.
• Service providers who help us operate our website and communications (e.g. WhatsApp, hosting and messaging services).
• Competent authorities where required by law.

5. WhatsApp & Third-Party Services

Our enquiry forms and contact buttons may open WhatsApp or your phone and email applications. Communications through these platforms are also governed by their own privacy policies. Our website embeds video content from YouTube; when you play a video, YouTube may set cookies in accordance with its own policy.

6. Cookies

We use minimal cookies and local storage to enable core website features and, where applicable, to remember preferences and support offline use as a Progressive Web App. You can control or delete cookies through your browser settings; doing so may affect some features.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy and to meet legal, accounting or reporting requirements under Cameroonian law.

8. Your Rights

Subject to applicable law, you have the right to access the personal data we hold about you, request correction or deletion, object to or restrict certain processing, and withdraw consent at any time. To exercise these rights, contact us using the details below.

9. Data Security

We apply reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure.

10. Governing Law

This Privacy Policy is governed by the laws of the Republic of Cameroon. Any disputes shall be subject to the competent courts of Fako Division, South West Region.

11. Changes

We may update this policy from time to time. The latest version will always be available on this page with its effective date.

Questions about this policy? Contact us at contact@queenvrealestate.com or call +237 675 753 447.